Thanks once again for a brilliant presentation. Everyone said it was the best presentation in the conference.
You hit a code in everyone
Thanks once again for a brilliant presentation. Everyone said it was the best presentation in the conference.
You hit a code in everyone
Congratulations on a well-articulated presentation at the BMC.
It was refreshing and rich in content
Firstly, I would like to say well done on your presentation
It was at very high standard and a powerful message
Excellent activities and examples, it would be great if the entire staff can go through this program.
The best training program I attended in sixteen years.
Attending the training program has improved our customer service skills & motivation & it was very useful as it has directed us to have the right attitude towards work & customers through practical examples.
Very interesting and a very useful program that could be put into practice easily and effectively.
From all the training & guidance read through my career the customer care always comes from my heart but after this program the willingness to serve the customers has increased.
The program enables us to look at customer service in a new perspective. The things we knew earlier were explained in a different manner. It gives us guidance to face customer problems more confidently.
Actually, it’s an excellent learning program and it has many things about customer services add to our banking life.
After attending the program, I greet all customers and try to smile with all who seek our service. Try to understand customer problems and what they expect from us and what they don’t expect from us. Try to provide best service without having customer complaints.
After attending to the training program, I am able to provide a speedy service to customers and they prefer to approach me for assistance. I try my best to improve bank’s good image among customers and always I make sure whether the customers are happy with my assistance.
An excellent training program which helps to get a better understanding on the customer aspect in delivering a better service in the modern competitive environment
I was able to convert the learning by practicing some of the techniques that were taught at the training program. ex. Initial impression of a customer, how to deal with an angry customer, changing my behavior to enhance customer service.
Excellent program and very practical also can apply for our daily work/ working environment.
Be knowledgeable about our products and our working area. Manage good communication with customers. Listen to customers and try to understand their problems. Give them the best ideas for investment. Be friendly with them. From the training program it helped me to improve my customer service standards and I learned about my weak points and I try to extend the best service without complaints.
A valuable customer service training program which will help the staff to offer premium service towards customers.
All the staff who attended the program was very keen on practicing the learning. Also, they liked the way the program was conducted. I see a visible change. As everyone went through the same training, its’ easy to communicate and implement measures to improve customer service.
Irrespective of the staff member who is 52 years says that he believes that “he can do it” & is motivated to handle operation functions of the Branch which he was reluctant to handle earlier.
I see an improvement in the work he attends to his daily work. He has also adopted to change.
All the staff who attended this program talked about it very positively and all appreciated the contents and the model of the program.
It has improved our customer service skills and it was very useful as it has directed us to have a positive attitude towards work.
Practical program, which enhanced our scope in a positive approach to customer service. It was helpful to our personal lives as well.
Useful in handling both internal & external customers.
It has positively contributed to the mindset of employees.
Attending the program has improved our customer service skills & motivation & it was very useful as it has directed us to have the right attitude towards work & customers through practical examples.
Identified the impact of every action we as staff & will rectify our errors & the staff who attended the program talked about it very positively and all did appreciate the contents and the model of the program.